IS SHIPPING FREE?
Shipping is free WORLDWIDE for purchases above 79 EUR
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Please allow 1-3 Business Days for your order to be shipped (with up to 6 business days at peak times). Due to the popularity of our offers, the average Standard Delivery Time is 2 - 5 business days (for GCC, most Europe and USA/UK/Canada/Australia). Any Special Occasion season is the busiest time of the year, therefore, delivery time frames may increase up to 14 calendar days. Other countries can take an estimated 1-2 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office. Usually, there are no custom or tax charges, however, there are always rare exceptions.